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Perspektif Vol IX No. 4, Oktober 2004
Cover Jurnal
ISSN
1410-3648
PENYELESAIAN SENGKETA ALTERNATIF PADA SENGKETA KONSUMEN
Ari Purwadi
Abstrak
>>> This journal is discontinued >>>>> Available at: http://jurnal-perspektif.org/index.php/perspektif/issue/view/42. Settling customer dispute can be done using out of court dispute settlement in conciliation, mediation, and arbitration ways. Initial step in settling the customer dispute done using negotiation model. The process of out of court dispute settlement utilizes alternative dispute resolution for civil responsibility aspect.
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